As a small business owner/manager, your job is hard enough without adding on extra responsibility of managing your computers and technology.  That is why we have developed TotalCARE™, to let you do what you do best - run your business.

The three main technology problems that many business owners face are:

   1.  Giving away increasingly amounts of money to so many technology vendors.

   2.  Wasting valuable time fixing problems

   3.  Employees attributing their sloppiness to the technology infrastructure of their company.

TotalCARE™ works as an extension of you, managing nagging issues that bring the productivity down and waste your and your employee's time everyday.

TotalCARE™ includes unlimited end-user support, server data backup, server and computer monitoring and management, anti-virus/spam/intrusion management, scheduled preventative maintenance, and wellness visits leveraging your existing IT infrastructure all without any new capital costs to you.  In fact, we also include 50 GB of offsite backup, a $550 value per month.

Our experts serve as a liaison between your company and all your technology vendors because we can speak their language, giving you the best buck for your money.

A solid infrastructure and productive environment created by TotalCARE™ raises employee morale and helps them work more effectively.  Productivity goes up.

For more information call us at (255) 767-7670 or click here.

The “Computer Guy” charges by the hour and makes more money every time you are down. Why should he fix your problem?

How about trying something different: TotalCARE™  - a simple solution to keep your network and computers running for one low flat fee, no matter how many times you ask us to fix it! . The secret is proactive maintenance and 24/7 monitoring, we even put our anti-virus software on your computers. After all, only if your computers are dependable and fast can we hope to make any money.  The results are very measurable. High employee productivity, low IT costs, time savings, and high confidence in your business systems. Ask our partners...

“We were tired of dealing with computer issues everyday and needed one reliable solution that could just take care of it all, so we could actually work."    - James Rush   CEO, R and S Corp

With TotalCARE not only will you have the knowledge and strength of a National award winning company behind you, you have assurance of a dependable team that works as an extension of your company - 24/7.  We guarantee the best value for your money, period.

"IT-INNOVATORS"  - Baton Rouge Business Report      We can do this because we use State-of-the-art technology, qualified people, and brilliant alliances . This allows us to monitor, predict, and manage your servers and computers, and your most precious asset - your information, is always secure.

When LSU's Louisiana Business & Technology Center awards us "Company of the Year", we must be doing something right. How about having General Informatics become an extension of your company!

We are so sure that not only will we save you money and provide you with an unparalleled service, that we will come and audit your system for Free, what other companies will charge hundreds and even thousands of dollars. You have nothing to loose!

Call us @ (225)767-7670 or Click here.

Is your company relying on IT more and more each year?

If so, TotalSUPPORT™ is designed for you.  This program provides the essential tools to support your overworked IT person.  TotalSUPPORT™ monitors your servers, computers, and network; alerting you or your IT of any problems including, anti-virus, spam filtering, and intrusion management.  Your IT can fall back on our support and leverage our extensive resources when required.

As an extension of your IT department, we will give you the support needed to run your business, including access to our HelpDesk, NOC, ticketing system, dedicated portal, and instant support.  This will enable your IT department to run more efficiently and cost you less than what you may be paying now.

Along with all of the elements of TotalASSIST™, TotalSUPPORT™ also includes the following extra assistance:

• Email, spam, and virus filtering
• 24 x 7 desktop and server monitoring
• Data backup and monitoring of your backup
• Access to our HelpDesk portal to ensure a speedy fix on your problems
• State-of-the-art ticket tracking, your concerns are immediately put into a service ticket and up to date monitoring is available to you via email.
• Procurement Assistance
• Remote Troubleshooting for end-user everyday problems

Click here to compare with other plans

For more information call us at (225) 767-7670 or click here

Do you want your computers to be taken care of proactively and to notify you when attention is needed?  TotalASSIST™ is the exact solution for you and at a GREAT VALUE!

As a bonus, you will receive free Anti-virus, Spyware, and Clean-up software.  You will no longer have to pay the annual update and renewal fees because all of this software is included in TotalASSIST™

Performance = Savings.  Did you realize that by trimming down 2 minutes in the computer startup and shutdown process, TotalASSIST™ pays for itself in terms of the saved time:

2 X 22 = 44 minutes = $19

In fact, TotalASSIST™ doesn't stop here; it will continue to save you money by:

• 24 x 7 monitoring and alerting of activity on your computer and server

• Working like insurance.  It protects what is most valuable to you - your information as well as Anti-virus log checks and Spyware patches and lets you know when action is required.

• Receive discounts on equipment sales

• Temporary file deletion and PC cleaning

• Priority Support

• Error and Event Log Monitoring

• Drive Space Monitoring

• Asset Inventory

Click here to compare with other plans

For more information call us at (225) 767-7670 or click here.

CARE™+

We will provide your business with an ON SITE server.  We will setup your server and ensure hardware maintenance and upkeep with all the necessary up to date software, licenses, and optimum hardware needed to run your file server, email server, fax server, and VPN.  If you don't want to part with your data, YOUR DATA STAYS WITH YOU!

-OR-

If you want to be on your network no matter where you are, we will place a dedicated virtual server in a TIER-1 Data Center, one of the top 5 in the country…No matter where your employees are can work as if they are in the office.  Every aspect is maintained by us, all you need is an internet connection.

On the PC side, CARE+ is Zero Hassle and NO Surprises, add to it

• Unlimited onsite and remote support
• 30 minute back-to-work guarantee
• Spare PC included
• User training and education
• Emergency after hours support

 * Minimum of 10 certified PC’s required

For more information call us at (225) 767-7670 or click here.

EmailCARE™

Are you tired of wasting time deleting junk emails every morning…How about a "fix" for less than a cup of coffee a month.

Spam, email born viruses, and email phishing scams are no longer just a nuisance; they are costing your business thousands of dollars every year.  In order to tackle this issue, we have developed EmailCARE, a comprehensive set of services to make email productive, secure, dependable, and ubiquitous. 

EmailCARE blocks spam, phishing, viruses, and other email threats before they can reach your email system.  Using EmailCARE to filter all of your email messages allows you to eliminate those unwanted messages before they arrive in your Inbox.  

EmailCARE, in a very simple way, allows users to have the ability to view quarantined emails, without coming into your network, and to choose to accept them or report them.

Your business will also have the following benefits available to you under EmailCARE:

• 24 x 7 inspection and cleaning of your emails
• Backup email server
• DNS service
• Domain consultation and management
• Training and information on the set up and use of your email system and how it works with the chosen level of email (POP3, SMTP, IMAP) offered to you and your employees
• Flexible email security enforcement for both incoming and outgoing emails and attachments

For more information call us at (225) 767-7670 or click here.