General Informatics

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How Others Got It Fixed

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How Others
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Our Solutions
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Outsource Your IT Department

Reduce Costs and Improve Availability and Support Levels - achieve the peace of mind that comes with having your Mission-Critical systems and Line-Of-Business applications continually monitored and maintained 24 hours a day, 365 days a year.
Improve productivity and focus on running your Organization - providing your employees a professionally-trained Help Desk which escalates issues all the way up to Certified Network Engineers, you can focus on running your Organization, and we can focus on handling your IT Support needs
Reap the benefits of a single point of contact - think of the productivity you will gain by allowing us to be your single point of contact for your entire voice and data network.
Keep your Network and Systems in proper operating condition with a Service Agreement.

All for one fixed, monthly cost!

Small legal office with 7 users. No server, all data stored on each individual computer, no centralized backup, no centralized Anti Virus solution. Security was difficult to maintain as each user had to have an account on each pc, resulting in hands on management on a daily basis. No remote access so employees had to work late nights and weekends at the office. Employee count was expected to double within one year. Most day to day IT functions were being handled by the office manager, each day requiring more and more of her time.

General Informatics came in and:

upgraded the hardware and software of the existing computers.
performed memory upgrades, bringing all the computers up to the best practices standard
purchased and implemented Microsoft Small Business Server 2003 on new hardware purchased from Dell
installed a centralized Anti Virus product on the server, this allowed all pc's to be automatically updated and monitored for protection from one location
setup all users for remote access so that they could get to their work pc's from home or while traveling

General Informatics is currently providing this client with monthly onsite visits in addition to 24/7 server monitoring.

All for one fixed, monthly cost!

A research and investment banking firm, had:

chronically slow email across their national network
server failures once a week often resulting in data loss
a network that was not properly configured to protect against internet intrusion
high data and internet service costs given the poor performance and reliability of these services
to comply with SEC, NASD and California SB 1386 regulations
a need to rapidly recover to full operation in the event a disaster resulted in the loss of an office
a contingent of frustrated "road warriors" who found their remote access to be slow, difficult to configure, and hard to use

General Informatics came in and:

increased network reliability from 95% to 99.95%
performed a best practices and regulatory assessment
created a technology plan and budget based on their assessment
enabled technical support to pilot new technology, provide user support, update the plan, provide status updates, and stay abreast of security and regulatory changes as opposed to being consumed with fixing broken systems
simplified and speeded up remote access
implemented the plan and took over network support

All for one fixed, monthly cost!

A wholesaler to the retail gift industry depends on its computer infrastructure for order processing. However, it experienced a number of network outages one year. On one occasion, a three-day printing outage caused order delays and on another occasion, the ability to process orders was prohibited for a week.

General Informatics evaluated the wholesaler's network relative to its best practice standard and achieved :

99.95% uptime vs. 93.5% (2 weeks) previously
$31,000 less in support costs per year
$480,000 less in order losses per year
$14,000 less in equipment costs per years
project payback in 2 months
faster response times to user support requests - minutes instead of days for remote support and hours instead of days for onsite support
consolidated server functions
implemented best practice data protection systems and procedures

All for one fixed, monthly cost!

Are you losing access to information that would quickly impact your business? Need help planning an IT strategy for your business? Would you like to achieve enterprise level functionality at a fraction of the price? Are you looking for someone to upgrade your server install firewall, add a mail server, or upgrade your file storage…

We can help…

General Informatics has built a first class service portfolio including consulting, design and implementation services, on-site and remote system management, remote control support and complete outsourced IT solutions all delivered using proven industry-leading technologies. We assist organizations seeking to free themselves from the cost of provisioning, deploying, managing and maintaining IT infrastructure and operations by providing a comprehensive IT management system. Read our success stories…..