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Our engineers will now look at your desktop and assist you with your problem

Please click on the link based on technician number you are working with:

Remote Assistance  - Engineer 201           Remote Assistance  - Engineer 202

Remote Assistance  - Engineer 203           Remote Assistance  - Engineer 204

After you click on the above link the following dialog boxes may appear on your screen

When prompted please click the prompts as follows:

If specifically instructed please click on the following link for advanced troubleshooting.

           

TotalCARE Clients Download Audit Software TotalCARE Audit Mini
Tier II Inventory for Single PC Tier II Inventory Network
Network Scan OffHrs
Tier II Remote Control Server Windows 98 Upgrade first

Universal Control

 
 
 
 
 
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